FAQ's

Frequently asked questions about Step Thera's products and practices.

What makes Step Thera different from my regular body lotion?

The skin on your feet is unique—it works harder than the rest of your body, is much thicker, and completely lacks natural oil glands. Standard water-based body lotions just evaporate off the surface, leaving your feet dry again within an hour. Step Thera is formulated with deep-penetrating, all-natural botanical oils designed to mimic the natural lipids your feet can't produce on their own.

How do I know which product is right for me

How do I know which product is right for me? We made this part incredibly easy. Take our 60-second quiz, The Step Profile, to assess your feet's daily environment, dryness, and sensitivity. It will instantly tell you whether you need a daily moisture shield, a heavy-duty overnight repair, or targeted cuticle care.

Will the Foot Oil All Day Formula cause me to slip & slide in my shoes?

Not at all. We specifically engineered the All Day Formula to be a dry-touch, fast-absorbing oil. It sinks into the skin within seconds, meaning you can oil up, slide your shoes on, and head out the door without any greasy residue or sliding around.

Think of it as an overnight recovery mask for your feet. Before bed, apply a generous amount of the Night-time Foot Oil, then slip on the specialized moisturizing socks. The socks physically lock the oils against your skin all night, forcing the nutrients deep into stubborn dry patches instead of letting them rub off on your bedsheets.

How does the Night-time Foot Oil and Moisturizing Socks work?
Can I use the Cuticle Oil on my fingernails also?

We know you are eager to start your new ritual! We process and ship all orders within 1 to 2 business days (excluding weekends and holidays). As soon as your package leaves our hands, you will receive a shipping confirmation email with your tracking link.

Absolutely. While the Step Thera Cuticle Oil is specifically formulated to penetrate the tougher, high-friction skin seals around your toes, it works wonders on your fingernails and hand cuticles too. Keep a bottle on your nightstand and apply it wherever you need a quick hydration reset.

Are your products safe for sensitive skin?

Are your products safe for sensitive skin? Yes. Step Thera is built on clean, premium, all-natural ingredients. We avoid the harsh synthetic chemicals and heavy artificial fragrances that often irritate sensitive, fatigued feet.

Where should I store my Step Thera oils?

Most of our community notice a major difference in softness and skin flexibility after their very first night, especially with our Night-time Set. For long-term restoration and keeping the chalky look away for good, consistency is key—make it a daily ritual.

How long does it take to see a difference?
How long will it take for my Step Thera order to ship?

For the best experience, keep your bottles on your nightstand or by your bedside. Making it part of your nightly winding-down routine makes it easy to remember and turns a basic grooming habit into a relaxing, premium ritual.

How long does standard delivery take?
Once shipped, standard delivery typically takes 3 to 5 business days depending on where you are located. If you need your botanical oils in a rush, we also offer expedited shipping options at checkout.
Do you offer free shipping?
Yes, absolutely. The moment your label is printed, a tracking number will automatically fly over to your email inbox. Please allow up to 24 hours for the tracking status to update once the carrier scans it in.
Can I track my package?
We sure do! We offer free standard shipping on all domestic orders over $50. For orders under $50, a small flat-rate shipping fee will be calculated at checkout based on your delivery address.
How fresh are batches?
First, take a quick peek around your porch, back door, or check with a neighbor. Sometimes carriers mark packages as delivered a little early when they are just around the corner. If it still has not turned up after 24 hours, drop us an email at contact@stepthera.com and we will help you track it down!
Each bottle lists its active skin-identical lipids. For personalized compatibility advice, share your current routine with our team through the form.
What should I do if my package says delivered, but I can't find it?
We press and ship fresh batches weekly across North America to ensure peak potency of our active botanical formulations when they reach your doorstep.
How to check compatibility?
We never use synthetic fragrances or artificial perfumes. Our formulations carry only the raw, natural scent of cold-pressed seeds and damp earth.
Are the oils scented?
Our 30-day return window ensures you can try our formulations completely risk-free. If a product does not suit your skin, we offer straightforward returns.
What is your policy?